New to Patient Experience
Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
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Benefits of Membership
Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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Connection
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Research
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Learning
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Events
New to The Beryl Institute
We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.
Get StartedExperience Pathway
These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.
Let’s Get GoingWhat is PX/HX?
We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
Dig Deeper
Now Available
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.
Order NowFEATURED CONTENT
Consumer Perspectives on Patient Experience 2024
The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing
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The Value Case for Improving Human Experience in Healthcare
This white paper explores the concept of experience-driven value in healthcare and the corresponding value of
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A Commitment to Human Experience in Essential Hospitals
A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in
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Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Managing patient belongings is a persistent and complex challenge faced by nearly all hospitals and healthcare
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Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare
The Beryl Institute’s white paper, “Caring for the Workforce: Five Strategic Areas to Address Well-being in
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The State of Human Experience 2023: Affirming the Integrated Nature of Experience in Healthcare Today
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations
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Reexamining “Defining Patient Experience”
This new release recognizes the evolution of the patient experience definition to an advanced version that
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Upcoming Events
Event
Patient Experience University: Your Pathway to Growth and Excellence
Upcoming Event - May 13, 2025
Complimentary – 2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for an introduction to Patient Experience University (PXU), the comprehensive global learning, professional development, and credentialing center offered by The Beryl Institute. PXU provides individuals and organizations with the tools and resources needed to elevate expertise, enhance careers, and
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Event
Experience Management Everywhere
Upcoming Event - May 15, 2025
Sponsored Content
PXE Credit Available
PX Marketplace (Complimentary) – 2pm ET / 1pm CT / 12pm MT / 11am PT – The healthcare industry continues to evolve. Patient expectations evolve along with it. Patient Experience (PX) teams must evolve as well to address current challenges and proactively position themselves for continued impact. To remain relevant and impactful, next-generation experience teams
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Event
Starting a Pediatric Parent Advisory Council: Overcoming Adversity
Upcoming Event - May 20, 2025
2pm ET / 1pm CT / 12pm MT / 11am PT – Creating a Pediatric Parent Advisory Council (PPAC) can be a transformative way to enhance family-centered care. Join us as we share our journey from the early stages of conceptualizing a PPAC, through navigating the challenges of the COVID-19 pandemic, to launching a council
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Event
WMTY.world Monthly Meeting (May 21, 2025)
Upcoming Event - May 21, 2025
2pm UTC / 10am ET / 9am CT / 8am MT / 7am PT – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we
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Event
ACR Patient Friendly Animations: Empowering Patients in Radiology
Upcoming Event - May 29, 2025
PXE Credit Available
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar will review an initiative by the American College of Radiology Patient and Family Centered Care Commission to engage patients and empower them in their care. Most patients do not have the medical knowledge to understand the appropriate use of imaging tests
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Event
The “What Matters to You” Movement: Fostering Sustainable Change in Healthcare
Upcoming Event - June 3, 2025
PXE Credit Available
COMPLIMENTARY – 6pm UTC /2pm ET / 1pm CT / 12pm MT / 11am PT – Are you curious about how to ignite a movement within your organization that enhances care quality and workforce well-being and delivers a return on investment? Inspired by the global What Matters to You (WMTY) movement, this webinar will showcase
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Event
PX Chat on PFA/PFACS: Sustaining/Growing (June 4, 2025)
Upcoming Event - June 4, 2025
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around sustaining and growing PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
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